Identify your order
Locate your order confirmation and the name of the tool, hardware item, or accessory involved.
Mendrix / Customer Care
Refund Policy
A clear path for return requests, exchanges, and refund questions. Review how Mendrix approaches product concerns, then read the full policy that governs your purchase.
30-day return windowFree returns & exchanges24/7 customer support
30
Days to requestOur stated returns window, subject to the official policy
0
Free return serviceFor eligible returns and exchanges
24/7
Customer assistanceSupport inquiries whenever you need to reach us
01 / The process
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A simple return journey
Every return begins with a clear description of the concern. These steps explain the general inquiry process; eligibility, shipping arrangements, and refund timelines follow our official policy.
Explain the issue
Tell us why you would like to return or exchange it. Add clear photos if the item is damaged or incorrect.
Review the instructions
Wait for the appropriate return information. Do not send equipment to an unconfirmed return address.
Follow the resolution
The applicable policy explains how eligible returns, exchanges, or refunds are reviewed and completed.
02 / Product concerns
When an order isn't right
Whether you received the wrong fastener, a damaged power tool, or a product that appears defective, we want to understand what happened so we can explain the next steps.
Have your order number ready. A brief description and supporting photographs can help us review a product issue, provided photographs can be taken safely.
If electrical or powered equipment appears damaged or unsafe, do not continue using it. Follow the manufacturer's safety guidance.
03 / Official terms
The full Refund Policy
This section displays the Refund Policy maintained in your Shopify store settings. Any return conditions, exclusions, processing periods, and legal rights are governed by the published policy and applicable law.
Last updated: October 26, 2026
Returns
Return eligibility depends on the items in your order.
Where returns are accepted, items must be returned in the same condition they were received, unworn or unused, with tags, and in their original packaging or as otherwise indicated in the return instructions. We may reduce your refund if the item has been used, damaged, or handled more than necessary.
Contact us to ask about return options and how to start a return.
How to start a return
Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.
Contact us before returning an item.
Unless we state otherwise or applicable law requires otherwise, you are responsible for return shipping costs for change-of-mind returns.
Damages and issues
Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.
Exceptions and non-returnable items
Some items may not be eligible for return, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase.
Contact us if you have questions about whether a specific item can be returned.
Exchanges
Contact us to ask about exchange options before returning your item.
Refunds
We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.
If you do not see your refund within a reasonable period of time since your refund was approved, contact us.
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.
Contact
To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at tenishaquebedo5595@hotmail.com or use the contact details in our contact information policy.
How do I start a return request?
Provide your order number, item name, and reason for the request through our customer support channel. Do not ship an item before receiving appropriate return instructions.
Can I request an exchange instead?
Explain that you prefer an exchange when contacting support. Availability and eligibility are subject to the official Refund Policy and the specific product.
What if my item arrives damaged?
Keep the order details and, where safe, take photographs of the affected product and its packaging. Contact support promptly so the issue can be reviewed.
When will my refund arrive?
Refund approval and processing depend on the terms of the official Refund Policy and your payment provider. Check the policy for the applicable timeframe.
Do all products qualify for returns?
Some products may be subject to specific return conditions or exceptions. The official policy and applicable consumer laws determine eligibility.
05 / Continue exploring
Helpful Mendrix resources
Find the information you need about delivery, warranties, and product care.
01 / RETURNSReturns & ExchangesFind the customer-facing guide for return requests and exchange inquiries.Explore guide →
02 / DELIVERYShipping InformationUnderstand delivery estimates, shipping options, and order tracking.View shipping →
03 / WARRANTYWarranty InformationLearn about manufacturer-specific warranty coverage and product support.Review details →
Mendrix / Here to help
Support for your next step
From hand tools and measuring equipment to hardware and workshop essentials, we want every customer to have clear information when something needs attention. Describe your concern and include the details of your purchase.
Contact Mendrix support