Mendrix Customer Care

Returns & Exchanges

We want every Mendrix order to be the right fit for your project. Whether you received the wrong item, have a product concern, or simply need to request an exchange, we make it easier to understand your options.

30-day return windowFree eligible returns & exchanges

How to request a return Common questions

Straightforward support / 01

Calendar daysRequest eligible returns or exchanges within 30 days of delivery.

Eligible return shippingFree returns and exchanges under our published policy.

24/7

Customer supportReach out whenever you need order-related assistance.

The return journey

Four steps to get started

Start with your order details. Our team will review the request and explain how to return or exchange an eligible product. No need to guess where to send it.

01 / REACH OUT

Tell us what happened

Send us your order number, product name, and a short description of the reason for your return or exchange.

02 / REVIEW

Share the details

If your item is damaged, defective, or incorrect, provide clear photographs where safe and appropriate to do so.

03 / INSTRUCTIONS

Follow return guidance

After reviewing eligibility, we'll explain the appropriate packaging and return arrangements. Don't ship anything before receiving instructions.

04 / RESOLUTION

Refund or exchange

Eligible requests are resolved according to the applicable policy, product availability, and your consumer rights.

Before you send it back

Prepare your return with care

Tools and hardware can have sharp edges, electrical components, or specialized accessories. A few checks will help protect your item and make your request easier to review.

Identify the item and check the purchase date and order number.
For change-of-mind returns, keep the product in the condition required by our Refund Policy, including its supplied parts and accessories.
Power down equipment, unplug it, and safely secure removable blades or attachments before packing, following manufacturer instructions.
Do not attempt to ship lithium batteries, chemicals, or other restricted materials until the appropriate return method has been confirmed.

Good to know: Missing original packaging does not automatically remove statutory rights for faulty or incorrectly supplied goods. Our team will explain the requirements relevant to your request.

Real hand tools laid out carefully on a wooden workshop bench

Clear expectations

What happens with your request?

Change-of-mind returns, item problems, and exchanges can require different next steps. Here's how we help you navigate them.

01 / Standard returns

Changed your mind?

Mendrix offers free eligible returns within 30 days of delivery. For a change-of-mind request, the item's condition, included components, and any applicable category restrictions will be considered under the Refund Policy.

Request the return within the applicable window.
Keep included accessories together.
Follow the return instructions provided.

02 / Order problems

Damaged or incorrect item?

If your tools or hardware arrive damaged, defective, or different from what you ordered, contact us promptly. Share the order details and relevant photographs. We will review the issue and explain applicable remedies, including any rights available under law.

Do not operate a tool that appears unsafe.
Keep the item and relevant documentation available.
Describe the problem as clearly as possible.

03 / Product exchanges

Need a different option?

We support free eligible exchanges within 30 days of delivery. Availability and compatibility matter, so we'll help confirm whether the requested replacement is available and explain the exchange process.

Tell us which item you received.
Explain the replacement you need.
Wait for confirmation before shipping anything.

04 / Refunds

How are refunds handled?

After an eligible return is reviewed and approved, refunds are generally issued to the original payment method. The time it takes to appear in your account can depend on the payment provider. We won't promise an unverified processing deadline.

Eligibility is reviewed under the Refund Policy.
We'll communicate the outcome of your request.
Payment provider posting times may vary.

Tools need careful handling

Pack safely, return confidently

After your return has been approved, use the instructions supplied by our support team. Protect exposed edges, secure components, and make sure the package is suitable for the item. Different equipment types may need different carrier arrangements.

Free eligible returns and exchanges · 30 calendar days · Clear instructions

Worker carefully sealing a cardboard box with packing tape

Useful answers

Return questions, answered

Review the essentials before beginning. You can also read our official Refund Policy for detailed eligibility rules.

Read Refund Policy

How long do I have to request a return?

Mendrix offers free returns and exchanges for eligible products within 30 calendar days of delivery. Product eligibility and other conditions are explained in our Refund Policy. Rights relating to defective goods may also apply independently under law.

Is return shipping free?

Mendrix offers free shipping for eligible returns and exchanges under its stated 30-day policy. Please obtain return instructions before sending anything; a self-arranged shipment may not follow the approved return method.

What if my power tool arrives damaged?

Do not attempt to operate equipment that appears damaged or unsafe. Report the issue promptly with your order number, a description, and photographs where safe. We will review the concern and explain the relevant next steps.

Can I exchange a product for a different one?

Eligible exchanges can be requested within 30 days of delivery. Replacement options depend on availability and whether the desired item is compatible with your needs. Please contact support to confirm before returning the original item.

Do I need the original packaging?

For change-of-mind returns, follow any packaging or condition requirements in the Refund Policy and the instructions issued for your request. For faulty or incorrect items, missing original packaging does not automatically remove rights that apply under consumer law.

When will a refund appear?

Approved refunds are generally issued to the original payment method after the relevant review. The final posting time depends on your payment provider. Our team can help you understand the status of an eligible request.

Can I return batteries, adhesives, or other specialized items?

Some batteries, liquids, aerosols, adhesives, and chemicals have transport or safety restrictions. Contact support before attempting to return one of these products, so the correct procedure can be confirmed. Legal remedies for defective items remain applicable.

Where can I track my original order?

You can use the Mendrix order tracking page when tracking information is available. A return request is separate from ordinary order tracking and must be arranged through our support team.

Mendrix support / here to help